1. Who We Are
This privacy policy sets out how Cheaper Than A Skip Ltd ("we", "us", "our") collects, uses, stores and protects your personal information when you use our website, contact us for a quote or use our services.
Company: Cheaper Than A Skip Ltd
Company Number: SC777046
Registered Address: 31 Auchinairn Road, Bishopbriggs, G64 1RX
Email: info@cheaper-than-a-skip.co.uk
Phone: 0141 280 6130
2. What Data We Collect
We may collect and process the following personal data:
- Contact information: name, phone number, email address, postal address
- Service details: photographs of items for removal (sent via WhatsApp or email), descriptions of the work required, preferred dates and times
- Payment information: we do not store card details; payments are processed securely via third-party payment providers or collected as cash on site
- Website usage data: IP address, browser type, pages visited, time spent on site (collected automatically via cookies and analytics tools)
- Communications: records of correspondence between you and us, including WhatsApp messages, emails and phone calls
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide you with a quote for our services
- To schedule, carry out and complete the clearance or removal service you have requested
- To issue Waste Transfer Notes as required by SEPA regulations
- To communicate with you about your booking, including appointment confirmations, reminders and follow-ups
- To process payments
- To respond to complaints, queries or feedback
- To improve our website and services
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: Processing is necessary for the performance of a contract between you and us (e.g. providing a clearance service you have booked).
- Legitimate interests: We may process your data where it is in our legitimate business interests, such as improving our services, provided this does not override your rights.
- Legal obligation: We may process data where required by law, such as issuing Waste Transfer Notes or retaining financial records.
- Consent: Where you have given us specific consent, such as subscribing to marketing communications. You can withdraw consent at any time.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Quotes: If you request a quote but do not proceed, we retain your data for up to 12 months, after which it is deleted.
- Completed services: We retain service records, including Waste Transfer Notes, for a minimum of 3 years as required by environmental regulations.
- Financial records: We retain invoices and payment records for 6 years as required by HMRC.
- Website analytics: Anonymised analytics data is retained for up to 26 months.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to erasure: You can ask us to delete your personal data, subject to legal retention requirements.
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to data portability: You can request your data in a structured, machine-readable format.
- Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please email us at info@cheaper-than-a-skip.co.uk. We will respond within 30 days.
7. Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly (e.g. navigation, mobile menu).
- Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). These cookies collect anonymised data.
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance (e.g. Facebook Pixel).
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Third Parties
We may share your personal data with the following third parties, only where necessary:
- SEPA: We are required to maintain records of waste transfers and may share relevant data with the Scottish Environment Protection Agency.
- Payment processors: To process card payments securely.
- Google: For website analytics (Google Analytics) and advertising (Google Ads).
- Facebook/Meta: For advertising and remarketing purposes.
- WhatsApp (Meta): Messages sent to us via WhatsApp are processed by Meta in accordance with their privacy policy.
We do not sell your personal data to any third party.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
11. Contact & Complaints
If you have any questions about this privacy policy, or if you wish to exercise your data rights, please contact us:
Email: info@cheaper-than-a-skip.co.uk
Phone: 0141 280 6130
Post: Cheaper Than A Skip Ltd, 31 Auchinairn Road, Bishopbriggs, G64 1RX
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.